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Check out our FAQ's below.
If you can't find the answer below, simply send us an email at firstname.lastname@example.org or fill out the contact form below and we will get back to you as soon as possible.
We recommend using our products consistently for a minimum of four weeks to notice changes to your skin. With some products it can take up to 12 weeks for signs to be visible. Stick with it, great skin doesn’t happen overnight, but with consistency, it will happen.
All of our products are safe to use while pregnant and breastfeeding. We recommend always consulting your healthcare provider before commencing a new skincare regime. Pregnancy is known to cause skin sensitivity, so it always better to speak with your General Practitioner or Dermatologist if you have any concerns.
A dermatologist is a skin doctor, and they can help you figure out what kind of skincare products you need based on your individual skin type.
It is especially important if you have a skin condition which has caused you discomfort in the past.
Whilst our products are natural and are designed to suit most skin types, we highly recommend you speaking with a specialist before commencing a new routine.
We would strongly suggest speaking with your dermatologist before using any of our products. Whilst we would love you to be part of The Drop Skincare family, we would hate for you to experience any adverse affects.
A great place to start is our Organic Starter Pack, this includes our Organic Gel Cleanser, Hydrating Toning Mist and Daily Moisturiser. If you’re unsure, please reach out and we are more than happy to help you select products to suit your skin type. Alternatively, please head to our Blog page to look at your skin type and suggested products.
We aim to create zero waste. Our postal packaging and gift boxes utilise recyclable cardboard and our product bottles are 100% recyclable. The only part of our product that is yet to be made recyclable is our pumps. This is something we are working to change in the near future.
We are 100% cruelty free, none of our products are tested on animals
Whilst some of our products are targeted at a specific skin type, our products are suitable for all skin types and you can mix and match any of our products safely. We recommend doing a small test patch on your skin before use.
All of our products are formulated and prepared at our facility in QLD, Australia.
No. We use certified organic ingredients where possible, but are not certified organic.
Our products are 100% vegan. No animal bi-products are used in any of our formulations.
Our products contain ZERO nasties – We do not use parabens, sulphates, petrochemicals, synthetic fragrances, synthetic colours or any other nasties. Simply put, nasties out, good stuff in.
Yes! We use natural preservatives, naturally derived ingredients and ensure that all of our products are sustainable and ethically sourced ingredients
Yes. For a flat rate of $29AUD. We use a standard international shipping service which can take up to 20 business days depending on location. The buyer will be responsible for all import duties and taxes that are payable. These costs are outside of our control and should be investigated before making a purchase.
Many countries charge large import taxes it’s important to be aware of these additional charges before making a purchase. Refunds/Returns are not available on items that are shipped internationally.
By default, all products will be sent in an Australia post box or similar. We aim to create zero waste and only use recyclable packaging. If you wish to upgrade, you can purchase our gift box for $9.95
Standard shipping for a flat rate of $4.95
Express shipping for a flat rate of $12.95
Or FREE shipping when you spend over $70 (within Australia)